TERMS & CONDITIONS
Our Guarantee
WildFlour Artisan Bakery will provide a professionally decorated dessert in a timely manner as specified in the invoice or contract. We appreciate your business and we are honored that you have chosen us for your special celebration. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered. Prices and availability of goods is subject to change without notice.
Allergy Disclaimer
Please be aware that all ingredients are processed on the same equipment (eggs, soy, wheat, gluten, coconut). Although we have strict processes in place to prevent cross-contact there is still a slight risk of the presence of any allergen.
Design Variations
Although we make every attempt to provide an exact design and to match colors, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations. Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting. In the event that a major variation needs to be made WildFlour Artisan Bakery will communicate this to the customer and seek re-design approval.
Care and Handling
We are not responsible for any damage to the dessert(s) after pick-up is complete. Dessert(s) can be heavy and require a sturdy table, and optimal room temperature of 75 degrees or below.
When you or your representative elects to pick up the dessert(s), you assume all liability and responsibility for the condition of the dessert(s) once it leaves the possession of WildFlour Artisan Bakery.
In the case of fresh flower usage on the cake, the responsibility of the flower safety and safe food practices will rest with the florist and not with WildFlour Artisan Bakery. The person placing this order should obtain a notice of plant safety, in question, from the florist.
WildFlour Artisan Bakery is not responsible for any damage to the cake caused by the placement of flowers by another party or other items on the cake.
Payments, Cancellations
There will be no credit given for orders cancelled inside of two (2) business days. For cancellations with more than two (2) business days’ notice, credit may be given for a future order, less the fair market value of items that cannot be re-used. This offer is subject to the date being available.
Due to the perishable nature of our products, WildFlour Artisan Bakery will accept cancelled orders with a notification submitted twenty-four hours prior to the bakery’s 2PM cut off time for orders. Cancellations are not accepted on Saturdays or Sundays. We will not be able to process cancellations that are requested less than (24) twenty-four hours prior to pick-up.
If full payment is not received on the order date, the order may be cancelled.
Refund Policy
Wildflour Artisan Bakery will not offer refunds or exchanges for custom products that meet our quality standards once a dessert(s) has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will WildFlour Artisan Bakery provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered. All advance payments are non-refundable.
Dessert(s) flavor and texture is subjective. Refunds requested due to flavor or texture after dessert(s) have been accepted and picked up will be at the sole discretion of WildFlour Artisan Bakery. WildFlour Artisan Bakery may consider a store credit if the product is brought back to us and the quality of the dessert flavor or texture is determined not to meet our standards within 24 hours of pick-up. Please note, we do taste our desserts daily to insure the highest quality. Quality determination is solely at the discretion of WildFlour Artisan Bakery. Our dessert(s) are baked from scratch with all natural ingredients. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the dessert to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.
Pick-Up Terms
All orders need to be picked up by 10:15am, unless otherwise stated. If your pick-up requires a scheduled time, your scheduled time will be confirmed two (2) business days before your expressed date. WildFlour Artisan Bakery cannot be held liable for more than the price of the dessert(s) described in this order.
If the client or client representative is not available to pick-up the order, during the designated time, the client will forfeit the order and order payment.
Photographs and Marketing
We respect the privacy of all our clients. We will not disclose the identity of clients (photographs of people, last names, event details, contract details) without permission. We do however, reserve the right to photograph baked goods and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you.
Governing Law and Waiver of Jury Trial
This Agreement shall be subject to and governed by the laws of the state of Indiana irrespective of the choice of law rules in the state of execution of the Agreement. The parties hereto acknowledge and agree that, any legal action brought pursuant to this Agreement shall only be of proper venue exclusively within the courts of the state of Indiana. Any litigation relating to this Agreement, brought by Client shall be commenced and maintained only in a federal or Indiana state court located nearest to Company’s principal office; The Client consents to personal jurisdiction and venue in any such court. EACH PARTY, TO THE FULLEST EXTENT PERMITTED BY LAW, HEREBY IRREVOCABLY WAIVES ALL RIGHT TO TRIAL BY JURY AS TO ANY ISSUE RELATING HERETO IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR ANY OTHER MATTERS INVOLVING THE PARTIES HERETO. If Company is the prevailing party, it shall be entitled to recover from the Client the reasonable costs and expenses incurred in connection with any mediation, suit or other action brought pursuant to this Agreement, including, without limitation, reasonable attorney’s fees.
Resolution of Disputes.
All claims, disputes, and other matters in question arising out of or relating to this Agreement, or the breach of this Agreement (in any event, a “Dispute”) shall first be submitted to non-binding mediation in accordance with the Commercial Arbitration Rules and Mediation Procedures of the American Arbitration Association. Unless agreed upon by the parties, the mediator shall be selected by the Alternative Dispute Resolution Section of the Marion County Bar Association. The mediator may offer such guidance as the mediator deems appropriate to facilitate the resolution of the Dispute.
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